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Refund/Exchange PolicyWe offer a 30 Money Back Guarantee on almost every product we offer. Please call customer service at 215-795-0228, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.Return merchandise with RMA number to: Berenstain Bears, Inc. (print RMA number Here) Post Office Box 163 Bedminster, PA 18910 NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender. Order Cancellation PolicyPlease submit any cancellation via email to CancelOrder@berenstainbearstreehouse.com, or call on our business phone at 215-795-0228.Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping. |
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 © 2006, Berenstain Bears, Inc. | Visit The Berenstain Bears | Links Box 163, Bedminster, PA 18910 215-795-0228 Refund/Exchange Policy | Order Cancellation Policy |
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